Returns

At The Busy Orange Cat your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility for Returns
- Returns are accepted within 30 days of the original purchase date.
- Items must be unused, unwashed, and in the same condition that you received them. The original tags and packaging must be intact.

Non-Returnable Items
- Customized or personalized items cannot be returned unless they arrive damaged or defective.
- Items purchased on clearance or as part of a special sale are final and cannot be returned.

Return Process
1. Email our customer service team at info@thebusyorangecat.com.
2. Once your return is approved, we will provide you with a return shipping label.
3. Securely pack the item and use the provided return label to send it back to us. Please include a copy of the packing slip or receipt.

Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchanges
- If you need a different size or color, please specify this when you contact us about the return. We’ll process an exchange as long as the item is in stock.

Shipping Costs
- Original shipping costs are non-refundable.
- Return shipping costs are covered by The Busy Orange Cat if the return is due to an error on our part (e.g., incorrect item, defective product). For all other returns, the customer is responsible for the cost of return shipping.

Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, including shipping costs.

Contact Information
If you have any questions about our return policy, please contact us at info@thebusyorangecat.com.